The boring, but really important stuff!
The following are Gordon Rhodes Ltd’s (www.gordonrhodes.co.uk) Terms and Conditions of sale which all online purchases are subjected to. We reserve the right to change these terms and conditions at any time, and without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights. Should you have any questions regarding this website or about an order placed, all your answers can be found in this section.
Acceptance of your order and the completion of the contract between us, gordonrhodes.co.uk and you, the customer, will take place when the goods have been paid for by you and despatched by us.
Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by gordonrhodes.co.uk of your order.
All offers and promotions are subject to availability and while stocks last. All prices are shown in £ sterling and include V.A.T. where appropriate. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands.
CUSTOMERS AND CONSUMERS.
Some of these terms apply to consumers only; some apply to business customers only. All other terms apply to all customers. These terms are marked as such.
You are classed as business customers if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which; are not affected by these terms.
USE OF OUR WEBSITE.
We may change anything on our website at any time, at our discretion.
We have no responsibility for the content of other websites other than our own even if our site links to other websites.
We retain all rights to our website design and all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the web site only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site.
We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance) where possible we will post warnings on the site first. We will try to do this no more than we have to and keep the time of disruption as short as possible.
USE OF OUR PRODUCTS
The customer acknowledges and agrees that all Intellectual Property rights in and relating to Gordon Rhodes Ltd (GR Range) logo and trademarks are owned by Gordon Rhodes Ltd or its affiliates. The customer may not use any Intellectual Property rights without prior written consent of Gordon Rhodes Ltd.
PLACING YOUR ORDER
When you place your order with us, you are offering to buy the goods you order. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order.
Goods may be subject to availability. We will tell you if we cannot meet your order (or part of it) from stock or within reasonable time.
If we become aware, after you have placed your order, and before we deliver it, that the price or description is not correct we will e-mail to tell you. You can either continue with the order (with the revised price or description) or if you prefer, cancel the order (in part or the whole of it) we will then refund the relevant payment. We will assume you wish to cancel the relevant part of the order if we do not hear otherwise from you within three working days.
We will send you an e-mail to confirm that we have received your order and are processing it. That e-mail is not a confirmation that we have accepted your order. There is no legally binding contract at that stage.
When we have received your payment and processed the order for delivery we will send you an e-mail telling that we have accepted you order. There is then a binding contract. We remain free to decline all or part of your order at any time before we decide to accept it. We will then send you an e-mail to tell you if we decide to decline your order (or part of it).
We may pass your details to third parties of address, identity, and credit checks that save you and us from fraudulent transactions.
Our online store can only accept orders for delivery to the UK or ROI.
Please note that the only language in which the contract can be concluded is English.
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
At Gordon Rhodes Ltd, our priority is to make sure you have a secure, safe and satisfying experience.
The price and delivery charges will be shown at the checkout. The price quoted for goods excludes delivery unless otherwise stated.
You must pay for goods (and delivery) when you place your order.
Gordon Rhodes Ltd accepts the following cards online via SagePay: Visa, Visa Electron, Visa Debit, MasterCard or Maestro. We regret that we are unable to accept other means of payment for sales made online at www.gordonrhodes.co.uk.
Goods are despatched upon clearance of payment. Please make sure that the expiry date on your debit/credit card is still in date otherwise we will be unable to fulfil your order.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
All orders will be despatched within 2-3 working days from acceptance of your order.
All delivery times quoted are estimates only and we cannot guarantee delivery at any particular time or date (unless you have specified an actual delivery service).
If we are prevented from delivering within 30 days after we accept your order, we will give you the option of either: 1. Accepting delivery. 2. Cancelling the order.
If we choose to cancel the contract (after we give you the option) we will refund the relevant part of your payment; and the cancellation will be on the basis that you have no further claim against us under the contract.
If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including loss of profit, or other financial loss, of indirect or consequential loss or increase in the price of goods).
We may deliver your goods in instalments. Each instalment will be treated as a separate contract.
DELIVERY AND RISK
The goods are at your risk from the time of delivery.
You must inspect the goods on delivery. If the goods are delivered damaged (or not delivered) you must contact us by e-mail email@example.com within three days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged, before delivery. You must give us (and the carrier) a fair chance to inspect the damaged goods.
We may suspend or cancel the order by written notice if: 1.You fail to pay us any amount when due (under order or otherwise) 2. You fail to honour your obligations under these terms.
Customers who buy goods online, by telephone or by mail order have the following additional rights under the Sale of Goods Act 1979. Customers can cancel their order:
any time from the moment they place it, up to seven working days from the day after they receive the goods - even if the goods are not faulty
any time from the moment they place it, up to seven working days from the day after they agree the contract with you for services bought online
and claim a full refund if the goods or services that they ordered are not delivered or provided within 30 days.
Consumers: you may not cancel the order if any goods are made to your specification or where the price is subject to fluctuations on the financial or bullion markets (By virtue of regulation 13 of the consumer protection (distance selling regulation 2000) Act.
We warrant that the goods: Comply in material respects with their description on our website and are free from material defects at the time of delivery.
The descriptions of goods on our website are for identification only. The goods may vary slightly from their description, of appearance, technical specification, dimensions, weight and performance.
If you believe that we have delivered goods which are defective in material or workmanship you must: Inform us (in writing) with full details as soon as possible; and allow us to investigate the matter.
If the goods are found to be defective in material or workmanship (following our investigation), we will (at our option) replace the goods or refund the price.
We are not liable for any other losses or damage (including indirect or consequential loss, financial loss, loss of profits, or loss of use) arising from the contract of the supply of goods or their use, even if we are negligent.
FORCE MAJEURE: Every effort will be made to deliver any goods based on our terms and conditions, but the due performance or end state of it is subject to variation of cancellation owing to a Force Majeure event. A Force Majeure event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavaoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, War, Terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, callapse of building structures, fire, flood, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme advers weather conditions, or default of Gordon Rhodes Ltd (or its affiliates) or subcontractors.
For all liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
On cancellation for whatever reason you must return the goods to us at your cost. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.
COMPLAINTS AND QUERIES
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.
We will collect and store the following information:
Your contact details - so that we may contact you with regard to Gordon Rhodes Ltd.
Your transaction history - so we can have a record of what you have ordered and when.
Questionnaires and surveys data – If we ask you to complete a questionnaire or survey, and you provide responses, we will hold those responses, to help us improve our service.
We will not share your information with anyone outside Gordon Rhodes Ltd.
We do not store any financial information. SagePay handles all credit card details and we do not have access to this information.
YOUR INFORMATION ON-LINE
Cookies A 'cookie' is information that a web site stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system.
The cookies used on the Gordon Rhodes’ website do not include any information that others could read and understand about you, such as your name or account numbers.
We currently use a combination of first party, third party, permanent and temporary cookies in the following way: To collate general management information which is used to plan enhancements to our services and tailor aspects of the site functionality for individual visitors.
When you ask for information regarding a product or service on the Gordon Rhodes’ website, you will be asked for information that is needed to process your enquiry.
The information that you provide will only be used for the purposes described at the time of your application and where applicable in the Terms and Conditions of Sale that apply to the relevant product or service.
Returns and refunds
Whilst we do our best to ensure your order arrives in optimum condition, sometimes things go wrong. If your goods arrive damaged, faulty or shipped in error, returns can be made within 7 days of delivery. Please contact us and we will arrange a replacement.
Contact: 01274 758 007 or firstname.lastname@example.org.
Please return to: Gordon Rhodes Ltd, Dalesman House, Chase Way, Bradford, West Yorkshire, BD5 8HW
When returning goods please state the reason for the return and provide a contact number in case of any queries.
If the goods are rejected or refused for any reason it is the customer’s responsibility for the safe redelivery of the goods in its original condition to Gordon Rhodes Ltd within 7 days of the date of delivery. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.