Privacy & Cookie Policy

Information Collection and Use

Gordon Rhodes Limited Limited is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Gordon Rhodes Limited Limited collects information from our users at a number of different points depending on how you use and interact with our website.

Cookies

We use a number of different cookies on this website. For detailed cookie information please see our cookie policy.

Google Analytics

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de

You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form Submissions

If you submit an enquiry through our contact form, that enquiry will be emailed to a mailbox monitored by employees of Gordon Rhodes Limited Limited, the email is then stored securely on our email server which enables us to respond to your enquiry.

Your enquiry may be forwarded to one or multiple mailboxes within Gordon Rhodes Limited Limited to ensure it is dealt with and acted upon by the apprioriate person.

If you submit an enquiry or support request through our contact form a copy of that message will be stored on our web server and will be deleted after 14 days or once the enquiry request is effectively dealt with.

Website Backups

This website is backed up on a regular basis for security and disaster recovery purposes. The backups are stored securely with Dropbox. Dropbox may store these backups outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://www.dropbox.com/privacy

Website backups will be stored for a maximum of 60 days before being deleted.

Newsletter

You have the choice whether to subscribe to our email newsletter. If you subscribe, we will collect your name and email address. We use MailChimp to store this information and to send you our email newsletters.

You can unsubscribe from our newsletters at any time by clicking the “Unsubscribe” link at the bottom of each email. Alternatively please email us and we will remove you from our mailing list.

MailChimp may store your data outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://mailchimp.com/legal/privacy/ and https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Orders & Contracts

When you place an order with Gordon Rhodes Limited Limited for one of our products, the individual details provided during checkout will be stored along with the order details. The details stored are Company or Individual Name, Address, Email Address, Telephone Number.

It is important to note that accounting records relating to orders for services placed with Gordon Rhodes Limited Limited will be stored for a period in line with U.K. tax and accounting regulations. This period is set by the U.K. Government and is currently 6 years, or longer if the records show a transaction that covers more than one accounting period.

Ecommerce Accounts

You can choose whether to create an account on this website, if you choose not to create an account you are still welcome to shop with us. Creating an account is merely a convenience for placing and managing orders with us in the future.

If you do choose to create an account our website will remember and store your billing and delivery contact details.

Online Payments via SagePay

We offer payment processing via SagePay. Transaction details are stored securely with SagePay. When you checkout on this website certain data will be passed to SagePay in order for the payment to be completed, the data passed over is name, email address, billing address.

You can view SagePay’s privacy policy at https://www.SagePay.com/uk/SagePay-privacy-notice

SagePay may transfer and store data outside of the European Economic Area in line with the European Commission’s Standard Model Clauses for transfers of personal data outside the EEA. Further information can be found at https://www.sagepay.co.uk/policies/privacy-policy

SagePay’s Security Policy can be viewed at https://www.sagepay.co.uk/policies/security-policy

Links to other websites

This website contains links to other websites. Please be aware that Gordon Rhodes Limited Limited is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects information. This privacy statement applies solely to information collected by this website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.